How Long Do I Have To Return An Item ?

If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging within 28 days of receipt and we will issue a full refund (excluding original delivery charge), or exchange the same item for a different size, if preferred.

How Are Your Conditions of Return ? Very Important

Please make sure the item is not visibly worn, damaged, marked in anyway with pen or grease, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem renders the item unsaleable. All items must be returned with all relevant swing tags, labeling, branding and any accompanying marketing material specific to the item. This INCLUDES the outer box that the shoes come in. If the box is damaged it means the shoes cannot be resold to another customer, we don’t have spare boxes. Occasionally we offer Free items with your purchase. If you are returning your item for a refund these free item must also be returned at the same time.

International Returns

All international customer are responsible for the costs in sending items back to Urban Industry. We do not offer exchanges for International customers. If you wish to exchange an item, you will have to return the items back to Urban Industry for a refund and place a new order.